Here at the Datix HQ in Wimbledon, we’ve been learning about and discussing recent initiatives to report and learn from ‘excellence incidents’. There are a number of compelling reasons why reporting and learning from examples of good practice and excellence in healthcare are valuable. By sharing examples of outstanding care or improvement initiatives that have been shown to result in tangible benefits, this learning can be shared and emulated by others. The very act of recognising examples of excellence is also something that can greatly improve moral and help foster a supportive and positive culture.
There is also real value in looking in detail at specific incidents of excellence. A recent paper describes a process where such reports are given detailed consideration at an ‘IRIS’ (Improving Resilience, Inspiring Success) or reverse SIRI (Serious Incident Report Investigation). The paper describes the positive benefits derived from the process, including empowering front line staff to share ideas and innovation.
It is encouraging to learn that some organisations are starting to use Datix as a means of reporting ‘excellent incidents’ and we’ve even seen the term “GREATix” coined to describe such reports. We are currently working to see how we might be able to support such initiatives.